CUSTOMER CARE
Returns & refunds
Please contact us before returning any item. We will review your request and provide return instructions.
No. 9 Xihuan Road, Tianhe District, Guangzhou, Guangdong, China
中国广东省广州市天河区西环路9号
International return postage can be expensive. Please wait for written authorization before shipping.
Return eligibility
You may request a return within 14 days after delivery. For hygiene and safety, cosmetics must be unopened, unused, undamaged, and in their original sealed packaging. We cannot accept opened or used personal-care products, except where the item arrived damaged, defective, or incorrect.
Damaged, incorrect, or missing items
Email us within 7 days of delivery with your order number and clear photos of the item, package, and shipping label. If we confirm an error or qualifying damage, we will offer a replacement or refund and provide appropriate instructions.
Return shipping
For a change-of-mind return, the customer is responsible for tracked return shipping to China. For a confirmed incorrect or defective item, Aeysed will cover or reimburse reasonable return shipping when a return is required.
Refund timing
Approved refunds are issued to the original PayPal payment method after the returned item is received and inspected. Payment providers may require additional processing time before funds appear.
Start a return
Email 13710941290@163.com with your order number, reason, and supporting photos where applicable. Do not send a return without authorization.
Last updated: July 27, 2026.